This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.thespace2be.co.uk
By providing us with your data, you warrant to us that you are 16 years of age or over.
The Space 2 Be (Hertfordshire) Ltd is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our full details are:
Full name of legal entity:The Space 2 Be (Hertfordshire) Ltd
Email address: email@example.com
Postal address: Broxbourne Business Services, Suite 1,2 & 3 The Fairways, Cheshunt, Herts. EN8 0NJ
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at firstname.lastname@example.org
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Category of Data
|Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.||We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims.||Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.|
|Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, contact information including postal address, email address, phone number, date of birth purchase details and your card or bank details. We also collect your purchase contact and attendance history.||We process this data to supply the services you have purchased and to keep records of such transactions.
We check and verify your identity and ensure you are eligible to receive these services by collecting your date of birth.
|Our lawful ground for this processing is our legitimate interests which in this case are that you would reasonably expect us to hold information about you to be processed. It also helps us to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.|
|User Data that includes data about how you use our website and any online services together with any data that you post for publication through other online services.||We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business.||Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.|
|Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.||We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.||Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.|
|Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences.||We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways and discounts, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.||Our lawful ground for this processing is under the soft opt in rules of PECR and our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.|
|Special Category Data: Health information including medical issues and concerns||To teach you safely and effectively||Our lawful ground for this processing is our legal obligation and explicit consent.|
|Promotional Data that includes promotional material such as photos and videos at our classes, events and workshops||We process this data to promote our goods and services||Our lawful ground for this processing is our legitimate interests which in this case are to grow and promote our business|
We may use Customer Data, User Data, Technical Data, Marketing Data and Promotional Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other similar marketing communications to you which we feel may be of interest to you.
We need to collect the following sensitive data (special category data) about you in order to deliver the services safely and effectively.
Special Category Data: Health information
The special conditions which allow processing of special category personal data are that you have given explicit consent to the processing of those personal data. We, therefore, require your explicit consent for processing sensitive data, so when you submit your details, you will be asked for this explicit consent on a separate health form either via our on line booking system or a health form we will send you or ask you to complete at the studio.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver the product or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered, or it may prevent us from providing you with that product or service. If that is the case we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at email@example.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision making or any type of automated profiling.
3. HOW WE COLLECT YOUR PERSONAL DATA
Our Website is SSL protected with a security certificate meaning that when you contact us through the website, all your details are encrypted before being transmitted to us.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
4. MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is based on the soft opt in rules of PECR and our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
We do not share your personal data with any third party for their own marketing purposes.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing firstname.lastname@example.org. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases of services.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
- Service providers who provide IT and system administration services.
- Freelance Teachers (in relation to health information only so they can teach you safely and effectively)
- Professional advisers including lawyers, bankers, auditors and insurers
- Government bodies that require us to report processing activities.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
- We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, and we are not satisfied and do not have assurances regarding the security of your data we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
7. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our paying customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers. For insurance purposes it is up to 7 years and for contractual purposes required by law it is up to 7 years, after they stop being customers.
Different retention periods apply for different types of personal information and will be dependent on whether you have used our services.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights on the Information Commissioner’s Office (ICO) website.
If you wish to exercise any of the rights set out above, please email us at email@example.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.