Online Terms & Conditions
Online Classes with The Space 2 Be (Hertfordshire) Ltd
The Space 2 Be (Hertfordshire) Ltd Terms and Conditions
Please do not use our website or services if you disagree with any part of these Terms and Conditions.
The following Terms and Conditions have been prepared to help you make the most of The Space 2 Be (Hertfordshire) Ltd and the services it provides. Please take a few moments to read them thoroughly.
INTERPRETATION AND VARIATION
1.1 In the Terms and Conditions the following definitions apply:
“Member” “you” means any person that has completed and submitted the health questionnaire to The Space 2 Be or The Space 2 Be (Hertfordshire) Ltd and whose registration has been accepted by The Space 2 Be (Hertfordshire) Ltd
“Virtual studio” means The Space 2 Be (Hertfordshire) Ltd, who offers virtual Online classes
“Terms and Conditions” means these terms and conditions.
“Website” means www.thespace2be.co.uk
1.2 References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.
1.3 The Terms and Conditions are incorporated into and form part of the health questionnaire
1.4 The Space 2 Be (Hertfordshire) Ltd reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the virtual studio and the conduct of Members. Any such changes will be notified to Members and, until revoked, are and will be binding for Members.
1.5 The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
2.1 Subject to condition when a person has completed the health questionnaire and terms and conditions they become a Member of the virtual studio.
2.2 Acceptance of a person as a Member is at the absolute discretion of The Space 2 Be (Hertfordshire) Ltd.
2.3 The Space 2 Be (Hertfordshire) Ltd reserves the right to expel from the virtual studio, suspend for a specific period or refuse to renew the membership of, any Member whose conduct is or may, in The Space 2 Be (Hertfordshire) Ltd’s reasonable opinion, be injurious to the reputation of the virtual studio, or which amounts to a breach of the Terms and Conditions, or where such expulsion is otherwise in the interests of the other Members of the virtual studio. Any Members so expelled will forthwith cease to be Members of the virtual studio and will not be entitled to any refund for any period during which the membership is suspended.
BOOKING AND CANCELLATION OF CLASSES
3.1 A Member may only book, reschedule or cancel sessions via their personal virtual studio booking facility on the website or Team Up App. All classes must be pre-booked.
3.2 Members can cancel to reschedule sessions up to 5 minutes before the class starts where a credit will be given if within the same month of the original booking. Members with unlimited membership can cancel with no penalty
3.3 Sessions are booked on a first-come first-served basis. A member may pre-book classes 30 days before class starts and registration closes when the class starts.
3.4 A Member may use the waiting list facility on the website or Team Up
App in the event that his first choice session is unavailable. If a Member joins the waiting list for a particular session and then books that session his booking will be subject to the Terms and Conditions in the usual way.
3.5 Out of consideration for the instructor and other Members, and also for your own safety (the warm-up is an important aspect of each class) please arrive at least 5 minutes early in preparation for the class. Please be aware that if you are more than 5 minutes late for a class you may not be able to take part. In this instance The Space 2 Be (Hertfordshire) Ltd reserves the right to charge you for the session.
VIRTUAL STUDIO OPENING/AVAILABLE CLASS TIMES
4.1 Details of session times at The Space 2 Be (Hertfordshire) Ltd may vary from time to time, including cancellations of individual classes. Class times will be published by the virtual studio and will be available on the Website, Team Up Booking system and App.
4.2 Class sizes may be limited, therefore access is on a first come, first served basis. All attendance must be pre-booked and paid for where applicable.
4.3 The virtual studio reserves the right to reduce or close classes that fall on UK bank holidays
5.1 Details of class prices and Memberships are available directly from the website or Team Up App and will be such prices as determined by The Space 2 Be (Hertfordshire) Ltd from time to time.
5.2 Before attending a session at The Space 2 Be (Hertfordshire) Ltd each Member must pay for the session in full, where applicable, book themselves into a session and, prior to their first session at the virtual studio, complete the health questionnaire and waivers (these are part of the registration process available on line and are required before a booking can be made).
5.3 Subject to any statutory right of cancellation, payments for classes, monthly and weekly subscription fees and annual payments are non-refundable and non-transferable unless otherwise stated in the Terms and Conditions.
5.4 Any Complimentary Free classes are at the discretion of The Space 2 Be (Hertfordshire) Ltd and are available to book via the Website, Team Up booking system or App, and shall only be available to new clients at the virtual studio.
DIRECT DEBITS AND RECURRING PAYMENTS BY DEBIT/CREDIT CARD INCLUDING CANCELLATION OF SUBSCRIPTION
6.1 The provisions of this clause 6 shall only apply to Members that subscribe to The Space 2 Be (Hertfordshire) Ltd classes by monthly/weekly direct debit or recurring debit card payment (“Subscription”)
6.2 Any Member, who is purchasing classes by Subscription, will forfeit their membership if they fall behind in payment for more than 6 days and will no longer be able to book classes until payment is made.
6.3 A Member, who is purchasing classes by Subscription, may at the discretion of The Space 2 Be (Hertfordshire) Ltd, and under exceptional circumstances as deemed by the Space 2 Be (Hertfordshire Ltd), suspend their membership for a period of up to three months. However, your place in a class cannot be reserved or guaranteed when you return.
6.4 Subscription fees must be paid in accordance with the Terms and Conditions irrespective of whether or not the Member uses the virtual studio‘s facilities.
6.5 Members shall be given not less than 10 working days written notice of any increase in their Subscription.
6.6 Members purchasing classes by Subscription will be allocated access to the number of classes per week/month based on the option they choose and subscribe to as detailed on the website or Team Up booking system or App.
6.7 Monthly/weekly rolling payments will automatically roll over at the end of each month. Cancellation can be made immediately and without notice prior to the next payment date which will cancel the membership. It is the responsibility of the client to cancel via the online booking system.
6.8 Monthly paid memberships begin with a pro-rata payment and then are paid on the 1st of each month. Weekly memberships begin on the date purchased and continue weekly thereafter.
6.9 To give notice of cancellation of a Subscription a Member must cancel via the online booking system. Non-attendance of classes does not constitute notice of cancellation.
If you cancel your direct debit or recurring card payment this does not constitute cancellation of your membership.
6.10 Where you pay by subscription you are entitled to book your classes 30 days in advance. It is your responsibility to ensure your class is booked in advance to guarantee your place.
Refunds and Cancellation of Classes Policy
6.11 Cancellations of bookings are accepted up to 5 minutes in advance, if cancelled on the on-line booking system by the Member and substitute sessions may be booked (subject to availability) during the same month. If you have issues with internet connection, are unable to access the class due to technical issues or are unable to attend due to unforeseen circumstances you may be able to access the class later as most classes are recorded. A return of a credit for a class under these circumstances is at the discretion of the virtual studio.
6.12 Cancellations with less than 5 minutes notice are forfeited.
6.13 Cancellations must be made through the online booking system.
6.14 If a class needs to be cancelled by The Space 2 Be (Hertfordshire) Ltd due to unforeseen circumstances beyond its control eg. non-availability of a teacher, no refunds are payable. An alternative class booking will be offered.
6.15 If a class needs to be cancelled on an ad hoc basis by The Space 2 Be (Hertfordshire) Ltd due for example, to low numbers or no teacher being available, no refunds are payable. An alternative booking will be offered.
6.16 We reserve the right to cancel classes on UK bank holidays.
FITNESS AND HEALTH
7.1 Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. The Space 2 Be (Hertfordshire) Ltd reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of its facilities.
7.2 Members are required to follow the instructions of the instructor at all times.
7.3 Members are required to inform the teacher if they incur injuries or conditions, or become pregnant after the initial information stated on their original health questionnaire.
USE OF FACILITIES
8.1 A Member is entitled to use the virtual studio’s facilities as detailed on the timetable, provided always that the virtual studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any maintenance work, or for reasons beyond the control of The Space 2 Be (Hertfordshire Ltd).
8.2 Children under the age of 18 are unable to attend Adult classes at the virtual studio.
USE OF ONLINE PLATFORM
9.1 We strongly recommend you make your video available via the online classes. Although you choose to appear on video link during the live stream of the class, the instructor may not be able to see you clearly or instruct you individually as much as is possible in a face-to-face setting. It is your responsibility to set up your camera and adjust it through the class so the teacher has full visibility of you. You understand that for any period of time throughout an online session during which you move off screen or are outside of the teacher’s view, whether intentionally or not, you take full responsibility and liability for yourself.
9.2 During the class, you (or anyone else who comes into the frame, including children) may be visible to other participants. Please switch off your video if you do not wish to be seen by other participants or may be disturbed during the class by other people.By switching off your video you accept responsibility that the teacher is unable to give you any feedback or direct instruction. We record our classes and upload them to a password controlled members area. We only upload the content of the class. By taking part in a live-streamed session you acknowledge the class is recorded and that this recording is the property of The Space 2 Be (Hertfordshire) Ltd and in no circumstances is to be shared. All reasonable care is taken that the recording will be of the teacher only, however, for example, if you unmute yourself then there is a chance the recording will divert to you and that this will form part of the recording.
9.3 We take all reasonable precautions under current guidelines to ensure the security of the online platform but this cannot be guaranteed.
10.1 You must act responsibly and sensibly at all times
10.2 You must not participate if you are pregnant (unless in a specific pregnancy classroom or with explicit agreement from The Space 2 Be (Hertfordshire) Ltd .
10.3 You are responsible for carrying out a risk assessment of the space you are using for your on-line classes to ensure the space is safe and without trip hazards, to carry out an exercise class.
10.4 Check that the device you are using is securely positioned and will not interfere with
your movement or cause a hazard and that you have a clear space around you to practice.
10.5 You must not participate under the influence of alcohol or non- prescription drugs or chew gum or eat during the classes
LIMITATION OF LIABILITY
11.1 The Space 2 Be (Hertfordshire) Ltd cannot be held responsible for any particular session, recording or instructor not being available for whatever reason. The Space 2 Be (Hertfordshire) Ltd reserves the right to make alterations to the sessions, instructors, as well as to the ancillary facilities provided to Members, without notice and in its absolute discretion and The Space 2 Be (Hertfordshire) Ltd will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.
11.2 It is the Member’s responsibility to ensure that he is capable of undergoing a routine of exercises provided which he follows or sessions which he attends. Members accept the risk of injury from performing exercises and using equipment at home and are advised to consult their doctor prior to beginning any session. Advice provided by instructors at The Space 2 Be (Hertfordshire) Ltd at no time constitutes medical advice in substitute for advice provided by a medical professional
11.3 The Space 2 Be (Hertfordshire) Ltd accepts no liability for injury to Members at the virtual studio classe except insofar as such loss, damage or injury is by law incapable of exclusion.
11.4 In consideration of their participation in the activities and classes of The Space 2 Be (Hertfordshire) Ltd the Member hereby waives and releases The Space 2 Be (Hertfordshire) Ltd and it’s instructors from any and all responsibility or liability for injuries or damages resulting from their participation in any of The Space 2 Be (Hertfordshire) Ltd activities save in respect of death or personal injury caused by the negligent act or omission of The Space 2 Be (Hertfordshire Ltd)
12.1 Members are required to give notice to The Space 2 Be (Hertfordshire) Ltd of any change of home address, email address and telephone number. Failing such notice, all communications will be assumed to have been received by the Member within five days of mailing to the last address (of either type) notified to The Space 2 Be (Hertfordshire) Ltd.
12.2 The Space 2 Be (Hertfordshire) Ltd reserves the right to refuse admission to the virtual studio.
12.3 The Space 2 Be (Hertfordshire) Ltd may, if a Member so wishes, communicate with the Member by electronic mail (“email”). By providing an email address to The Space 2 Be or The Space 2 Be (Hertfordshire) Ltd, the Member consents to receiving email communications from The Space 2 Be (Hertfordshire) Ltd, including notices pursuant to the Terms and Conditions. The Member also accepts the risk that email may not be a secure and confidential means of communication. The Space 2 Be (Hertfordshire) Ltd will not be liable for any loss or damage suffered as a result of communicating with a Member by email.
12.4 Any marketing, educational or other materials of this nature whatsoever produced by The Space 2 Be (Hertfordshire) Ltd in connection with the virtual studio and which are made available to Members of the virtual studio, will at all times remain the property of The Space 2 Be (Hertfordshire) Ltd and will be subject to The Space 2 Be (Hertfordshire) Ltd copyright.
13.1 The Space 2 Be (Hertfordshire) Ltd’s registered company number is:
By accepting these terms and conditions you acknowledge and agree to all of the above.
By signing via the online booking system I hereby agree I have read and understood the participant agreement details above.